Orion - Notice history

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Notice history

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Aug 2026

AUG24
SIM Management Operations | IMSI Source 02
CompletedMaintenance3 hours
  • CompletedAugust 24, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 24, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 11, 2026 at 2:31 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

    During this window, some SIM management actions — such as activations, deactivations and purges — may not be processed immediately for SIMs on IMSI source 02. Data and SMS connectivity will not be affected.

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

Service Degradation | MSI Source 02
ResolvedDegraded performance11 hours 17 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are aware of an ongoing issue affecting connectivity services for a subset of our SIMs. Our IMSI sponsor has reported a degradation in their infrastructure and is actively working to resolve it.

     

    SIMs operating on IMSI 3-02, 4-02 may be experiencing [data / SMS] service disruptions. SIMs on unaffected IMSIs are operating normally.

     

    Our provider is investigating the root cause. We are monitoring the situation in real time and will provide updates as soon as new information is available.

     

    We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Please do not hesitate to contact our support team if you need assistance.

AUG13
SIM Management Operations | IMSI Source 01
CompletedMaintenance2 hours
  • CompletedAugust 13, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 13, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 12, 2026 at 3:35 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

     

    During this window, some SIM management actions — such as activations, deactivations and purges — may not be processed immediately for SIMs on IMSI source 01. Data and SMS connectivity will not be affected.

     

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

AUG11
Connectivity Services | IMSI Source 01
CompletedMaintenance3 hours
  • CompletedAugust 11, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 11, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 29, 2026 at 3:56 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance on their infrastructure.

     

    Affected SIMs operating on IMSI [10 / 21 / 22 / 23 / 26] may experience brief and intermittent [data / SMS] interruptions during the maintenance window. SIMs on unaffected IMSIs will not be impacted.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

AUG5
Connectivity Services | IMSI Source 02
CompletedMaintenance2 hours
  • CompletedAugust 05, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 05, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 24, 2026 at 2:06 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance on their infrastructure.

     

    Affected SIMs operating on IMSI [1-02 / 2-02 / 3-02 / 5-02] may experience brief and intermittent [data / SMS] interruptions during the maintenance window. SIMs on unaffected IMSIs will not be impacted.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

Jul 2026

JUL30
SIM Management Operations | IMSI Source 01
CompletedMaintenance2 hours
  • CompletedJuly 30, 2026 at 12:30 PMUTC
    Maintenance has completed successfully
  • In progressJuly 30, 2026 at 10:30 AMUTC
    Maintenance is now in progress
  • PlannedJuly 29, 2026 at 3:55 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

     

    During this window, some SIM management actions — such as activations, deactivations and purges — may not be processed immediately for SIMs on IMSI source 01. Data and SMS connectivity will not be affected.

     

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

JUL30
SIM Management Operations | IMSI Source 01
CompletedMaintenance2 hours
  • CompletedJuly 30, 2026 at 12:30 PMUTC
    Maintenance has completed successfully
  • In progressJuly 30, 2026 at 10:30 AMUTC
    Maintenance is now in progress
  • PlannedJuly 29, 2026 at 3:59 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

     

    During this window, some SIM management actions — such as activations, deactivations and purges — may not be processed immediately for SIMs on IMSI source 01. Data and SMS connectivity will not be affected.

     

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

JUL29
SIM Management Operations | IMSI Source 01
CompletedMaintenance4 hours 30 minutes
  • CompletedJuly 29, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progressJuly 29, 2026 at 8:30 AMUTC
    Maintenance is now in progress
  • PlannedJuly 23, 2026 at 2:19 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

     

    During this window, some SIM management actions — such as activations, deactivations and purges — may not be processed immediately for SIMs on IMSI source 01. Data and SMS connectivity will not be affected.

     

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

SMS MT Delivery Checks Display Issue
ResolvedDegraded performance20 minutes
  • ResolvedUTC

    This issue has been resolved. The SMS status checks on the Orion platform are now displaying correctly. As noted, SMS delivery remained fully operational throughout — the impact was limited to the visual confirmation.

    Thank you for your patience.

  • InvestigatingUTC

    Dear Customers,

    We are aware of an inconsistency affecting the SMS delivery checks displayed on the Orion platform.

    Please note this is a visual issue, only SMS delivery is fully operational and messages are being sent and received correctly. The impact is limited to the visual confirmation of both checks, which may not reflect the actual (working) status.

    Our team is actively investigating, and we will provide an update as soon as the display is restored.

JUL28
Connectivity Services | IMSI Source 01
CompletedMaintenance2 hours
  • CompletedJuly 28, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 28, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 15, 2026 at 6:29 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance on their infrastructure.

     

    Affected SIMs operating on all IMSIs may experience brief and intermittent [data] interruptions during the maintenance window. SIMs on unaffected IMSIs will not be impacted.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

Jun 2026

JUN30
Scheduled Maintenance: Network Maintenance - IMSI 21-01 y 22-01 Impact
CompletedMaintenance6 hours 38 minutes
  • CompletedJune 30, 2026 at 9:38 PMUTC

    Maintenance has completed successfully.

  • In progressJune 30, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • PlannedJune 10, 2026 at 8:41 PMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect IMSI 21-01 y 22-01 services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

JUN25
SIM Management Operations | IMSI Source 01
CompletedMaintenance2 hours
  • CompletedJune 25, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressJune 25, 2026 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 24, 2026 at 8:23 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

     

    During this window, some SIM management actions — such as activations, deactivations and purges — may not be processed immediately for SIMs on IMSI source 01. Data and SMS connectivity will not be affected.

     

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

Service Disruption | Orion Platform
ResolvedPartial outage1 hour 38 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are aware of an ongoing issue affecting access to the Orion platform. A network failure in our hosting infrastructure is currently preventing the frontend from loading.

    This is an external network incident outside of Orion's infrastructure. Backend services remain operational; the disruption is isolated to the Orion frontend.

    Our team is actively working on a contingency plan to migrate the frontend to an alternative environment. We will provide updates as soon as new information is available.

    We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Please do not hesitate to contact our support team if you need assistance.

JUN23
Scheduled Maintenance — SIM Management Operations - API Impact
CompletedMaintenance4 hours 30 minutes
  • CompletedJune 23, 2026 at 6:30 PMUTC
    Maintenance has completed successfully
  • In progressJune 23, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • PlannedJune 17, 2026 at 3:07 PMUTC

    We would like to inform you that our IMSI sponsor will be performing scheduled maintenance that may affect SIM management operations.

     

    During this window, some SIM management actions — such as [activations / deactivations / profile changes / data limit updates] — may not be processed immediately for SIMs on IMSI 01. Data and SMS connectivity will not be affected.

     

    Actions submitted during the maintenance window will be queued and processed once the maintenance is complete.

     

    We apologize for any inconvenience. Our team will be monitoring the situation closely. If you have any questions, please contact our support team.

JUN22
Scheduled Maintenance: API Impact
CompletedMaintenance2 hours
  • CompletedJune 22, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 22, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 17, 2026 at 2:37 PMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect API services. While maintenance is in progress, you may experience brief periods of intermittent availability

    We apologize for any inconvenience this may cause, and thank you for your understanding.

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