Orion - Notice history

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May 2026

MAY31
Scheduled Maintenance — IMSI Source 02 API Integration
CompletedMaintenance6 hours
  • CompletedMay 31, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 31, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 31, 2026 at 1:00 AMUTC

    We will be performing planned changes to the IMSI Source 02 API integration. During this window, SIMs connected through this source may experience brief, intermittent disconnections, these will not last throughout the entire maintenance period.

    No action is required on your end. We will notify you once the maintenance is complete.

MAY29
Scheduled Maintenance: Network Maintenance - API Impact
CompletedMaintenance3 hours
  • CompletedMay 29, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 29, 2026 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 29, 2026 at 10:00 AMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect API services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

MAY28
Scheduled Maintenance: Network Maintenance
CompletedMaintenance1 hour
  • CompletedMay 28, 2026 at 1:30 PMUTC
    Maintenance has completed successfully
  • In progressMay 28, 2026 at 12:30 PMUTC
    Maintenance is now in progress
  • PlannedMay 28, 2026 at 12:30 PMUTC

    We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability

MAY28
Scheduled Maintenance: Network Maintenance - API Impact
CompletedMaintenance1 hour
  • CompletedMay 28, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 28, 2026 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 28, 2026 at 10:00 AMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect API services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

MAY27
Scheduled Maintenance: Network Maintenance
CompletedMaintenance

  • We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability

    May 27, 2026 at 2:15 PMUTC

Apr 2026

APR30
Scheduled Maintenance: Network Maintenance - API Impact
CompletedMaintenance2 hours
  • CompletedApril 30, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 30, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 30, 2026 at 9:00 AMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect API services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

APR28
Scheduled Maintenance: Network Maintenance - Data Impact
CompletedMaintenance1 hour
  • CompletedApril 28, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 28, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 28, 2026 at 4:00 AMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect Data services. We will be pasting the maintenance report from the provider below for your reference.

APR27
Scheduled Maintenance: Network Maintenance - API Impact
CompletedMaintenance2 hours
  • CompletedApril 27, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 27, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 27, 2026 at 9:00 AMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect API services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

APR23
Scheduled Maintenance: Network Maintenance - API Impact
CompletedMaintenance2 hours
  • CompletedApril 23, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 23, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedApril 23, 2026 at 9:00 AMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect API services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

APR16
Scheduled Maintenance: Network Maintenance - SMS Impact
CompletedMaintenance1 hour 30 minutes
  • CompletedApril 16, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 16, 2026 at 2:30 PMUTC
    Maintenance is now in progress
  • PlannedApril 16, 2026 at 2:30 PMUTC

    Dear Customers,

    Our network provider has scheduled maintenance that may affect SMS services. We will be pasting the maintenance report from the provider below for your reference.

    We apologize for any inconvenience this may cause, and thank you for your understanding.

    Posted: 15/04/2026 09:40 GMT-5

Mar 2026

MAR29
Infrastructure Change Notification: IMSI 03-02/05-02
CompletedMaintenance4 hours
  • CompletedMarch 29, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressMarch 29, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 29, 2026 at 8:00 AMUTC

    Dear Valued Customer, We would like to inform you about upcoming planned work that will take place to improve our systems and services. This scheduled maintenance is necessary to ensure the continued stability, security, scalability, and overall performance of our network. The work will consist of a infrastructure changes that will impact 03-02/05-02 IMSI profiles. As this activity involves infrastructure enhancements, brief service interruptions may be experienced during the maintenance window. Please note that the activity has limited impact on new registrations with 03-02/05-02 IMSI profiles. Active data sessions won't be affected during this scheduled activity.

01-02 IMSI Service Degradation
ResolvedDegraded performance2 hours 33 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    Update:We are observing a significant improvement in 4G registration performance in the EU1 region. Our teams will continue to closely monitor the situation to ensure stability before declaring the issue fully resolved.

  • UpdateUTC

    Update:Our service provider is experiencing major infrastructure issues. At this time, we do not yet have an estimated time for resolution.

  • UpdateUTC

    Update:Our service provider is actively working to resolve the issue. At this time, we do not yet have an estimated time for resolution.

  • InvestigatingUTC

    Dear Valued Customer, We are writing to inform you that we are currently experiencing a service degradation, impacting EU1 (TIS) IMSI profiles. This service degradation is affecting registrations and data sessions with EU1 IMSI profile, and the issue is investigated by our connectivity provider. SIMs that have active IMSIs other than EU1 have not been affected. Impacted Services:New 4G data sessions and registration with EU1 IMSI profiles Posted: 20/03/2026 15:30 GMT-5

MAR18
Planned Work IMSI 02-02
CompletedMaintenance
    MAR17
    Connect Platform Maintenance
    CompletedMaintenance3 hours
    • CompletedMarch 17, 2026 at 11:00 PMUTC
    • PlannedMarch 17, 2026 at 8:00 PMUTC

      We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability. Posted at: 11:35 GMT-5

    MAR17
    CS and SMS Maintenance Window
    CompletedMaintenance1 hour 30 minutes
    • CompletedMarch 17, 2026 at 5:00 PMUTC
    • PlannedMarch 17, 2026 at 3:30 PMUTC

      We will be undergoing scheduled maintenance during this time Expected Customer Impact: No service impact is expected Posted at: 11:20 GMT-5

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