Orion - Notice history

All systems operational

Notice history

Nov 2025

Service Degradation
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Dear Customers, We are aware of a network degradation affecting Data and SMS services for IMSI 10-01 and IMSI 26-01. Our provider is investigating the cause and working to restore full service. We apologize for any inconvenience caused and appreciate your understanding.

Network Maintenance - IMSI Source 01
  • Completed
    November 27, 2025 at 4:00 PMUTC
    Completed
    November 27, 2025 at 4:00 PMUTC
  • Planned
    November 27, 2025 at 3:00 PMUTC
    Planned
    November 27, 2025 at 3:00 PMUTC

    Dear Customers, Our network provider has scheduled maintenance that may affect Data services. We apologize for any inconvenience this may cause, and thank you for your understanding.

API Maintenance IMSI Source 01
  • Completed
    November 27, 2025 at 3:00 AMUTC
    Completed
    November 27, 2025 at 3:00 AMUTC
  • Planned
    November 27, 2025 at 2:00 AMUTC
    Planned
    November 27, 2025 at 2:00 AMUTC

    Please be advised that our network provider has scheduled maintenance that may temporarily impact the API services related to SIMs with IMSI Source 01. During this maintenance window, we ask that you refrain from performing the following actions on these SIM cards, as these actions will have no effect: Activation Suspension Purge We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Thank you for your continued support.

Network Maintenance - IMSI Source 01
  • Completed
    November 27, 2025 at 9:00 AMUTC
    Completed
    November 27, 2025 at 9:00 AMUTC
  • Planned
    November 26, 2025 at 9:00 AMUTC
    Planned
    November 26, 2025 at 9:00 AMUTC

    Dear Customers, Our network provider has scheduled maintenance that may affect Data services. We apologize for any inconvenience this may cause, and thank you for your understanding.

Network Maintenance - IMSI Source 01
  • Completed
    November 25, 2025 at 4:00 PMUTC
    Completed
    November 25, 2025 at 4:00 PMUTC
  • Planned
    November 25, 2025 at 3:00 PMUTC
    Planned
    November 25, 2025 at 3:00 PMUTC

    Dear Customers, Our network provider has scheduled maintenance that may affect Data services. We apologize for any inconvenience this may cause, and thank you for your understanding.

Oct 2025

IMSI Source 02 Emergency Maintenance
  • Resolved
    UTC
    Resolved

    Dear Customers, We have received confirmation from our IMSI 02 provider that SIM card management has been successfully restored. Thank you for your patience during this time. You may now continue using the platform as usual. Best regards, Moabits' Support Team

  • Investigating
    UTC
    Investigating

    Dear Customers, We would like to inform you that our IMSI 02 Provider has initiated emergency maintenance. Impact: Connectivity won't be affected. Changes to service statuses (Data and SMS) may not take effect as expected. Updates to SMS MO configuration limits for this IMSI may not be applied. Recommendation: We advise against performing any related activities until the maintenance is complete. Note: This maintenance only affects SIM cards associated with IMSI Source 02. We appreciate your understanding and will keep you informed of any updates. Best regards, Moabits' Support Team

API Maintenance IMSI Source 02
  • Completed
    October 22, 2025 at 9:00 AMUTC
    Completed
    October 22, 2025 at 9:00 AMUTC
  • Planned
    October 22, 2025 at 8:00 AMUTC
    Planned
    October 22, 2025 at 8:00 AMUTC

    Dear Customers, Please be advised that our network provider has scheduled maintenance that may temporarily impact the API services related to SIMs with IMSI Source 02. During this maintenance window, we ask that you refrain from performing the following actions on these SIM cards, as these actions will have no effect: Activation Suspension Purge We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Thank you for your continued support.

Network Maintenance - Data Service Impact
  • Completed
    October 15, 2025 at 6:00 AMUTC
    Completed
    October 15, 2025 at 6:00 AMUTC
  • Planned
    October 15, 2025 at 5:00 AMUTC
    Planned
    October 15, 2025 at 5:00 AMUTC

    Dear Customers, Our network provider has scheduled maintenance that may affect Data services. We will be pasting the maintenance report from the provider below for your reference. We would like to inform you about an upcoming planned work that will take place to improve our systems and services. This scheduled maintenance is necessary to ensure the stability, security, and performance of our infrastructure.

Service Degradation
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Dear Valued Customer, We are writing to inform you that we are currently experiencing an outage that is affecting IMSI profiles 22-01, 3-02 and 5-02. This outage is affecting new registrations and data sessions with IMSI profiles 22-01, 3-02 and 5-02. It has been escalated to our connectivity provider for investigation. Service Degradation Details Date: October 9, 2025 Start Time: 15:20 UTC Affected Services: New registrations and data sessions with IMSI profiles 3-02 and 5-02 We are maintaining constant communication with our connectivity provider and are collaborating to expedite the resolution process and minimize any further impact on your operations. We understand the importance of these services to your work, and we apologize for any inconvenience caused. We appreciate your patience and understanding during this time, and we will keep you informed of any significant improvements. Thank you for your cooperation. Sincerely, Moabits support team.

Orion platform update
  • Completed
    October 09, 2025 at 12:30 PMUTC
    Completed
    October 09, 2025 at 12:30 PMUTC
  • Planned
    October 09, 2025 at 12:00 PMUTC
    Planned
    October 09, 2025 at 12:00 PMUTC

    Dear customers, To improve the performance of the Orion platform, we will be performing a scheduled infrastructure update. This update includes updating the consumption database. During the maintenance window, you may experience brief downtime with the usage dashboard and consumption dashboard. We sincerely appreciate your patience and understanding as we work to provide an improved experience. Thank you for your continued trust in us. Best regards

Sep 2025

API Maintenance IMSI Source 01
  • Completed
    September 30, 2025 at 11:00 AMUTC
    Completed
    September 30, 2025 at 11:00 AMUTC
  • Planned
    September 30, 2025 at 9:00 AMUTC
    Planned
    September 30, 2025 at 9:00 AMUTC

    Dear Customers, Please be advised that our network provider has scheduled maintenance that may temporarily impact the API services related to SIMs with IMSI Source 01. During this maintenance window, we ask that you refrain from performing the following actions on these SIM cards, as these actions will have no effect: Activation Suspension Purge We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Thank you for your continued support.

Maintenance for IMSI Source 02
  • Completed
    September 30, 2025 at 6:00 AMUTC
    Completed
    September 30, 2025 at 6:00 AMUTC
  • Planned
    September 30, 2025 at 5:30 AMUTC
    Planned
    September 30, 2025 at 5:30 AMUTC

    Dear customers, The IMSI Source 02 is performing maintenance activities. There could be network intermittence. We appreciate your patience

Maintenance for IMSI Source 02
  • Completed
    September 30, 2025 at 5:30 AMUTC
    Completed
    September 30, 2025 at 5:30 AMUTC
  • Planned
    September 30, 2025 at 5:00 AMUTC
    Planned
    September 30, 2025 at 5:00 AMUTC

    Dear customers, The IMSI Source 02 is performing maintenance activities. There could be network intermittence. We appreciate your patience

Login issue
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Dear customers, We are currently experiencing problems when trying to log in to the platform. Users who are already logged in to Orion can remain logged in, as the problem only affects new logins. Connectivity is not affected. Status: investigating the cause We appreciate your understanding in this matter.

IMSI Source 02 API Maintenance
  • Completed
    September 24, 2025 at 11:00 AMUTC
    Completed
    September 24, 2025 at 11:00 AMUTC
  • Planned
    September 24, 2025 at 9:00 AMUTC
    Planned
    September 24, 2025 at 9:00 AMUTC

    Please be advised that our network provider has scheduled maintenance that may temporarily impact the API services related to SIMs with IMSI Source 02. During this maintenance window, we ask that you refrain from performing the following actions on these SIM cards, as these actions will have no effect: Activation Suspension Purge We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Thank you for your continued support.

Sep 2025 to Nov 2025

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