Orion - Notice history

All systems operational

Notice history

Aug 2025

Network Degradation | Data and SMS Services Impacted
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    Dear customers, An issue was identified in the connection between the Radius tunnels responsible for validating data sessions. The necessary adjustment has been applied, we are seeing improvents and traffic is currently being monitored.

  • Update
    UTC
    Update

    Dear Customers, Our network provider is actively working on the case with high priority to restore the service as soon as possible. We will share updates as soon as significant progress is made. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding

  • Investigating
    UTC
    Investigating

    We are aware of a network degradation affecting Data and SMS services. This may result in intermittent issues with Data and SMS. Our team is investigating the case with our network provider and working to restore full service. We apologize for any inconvenience caused and appreciate your understanding.

IMSI Source 01 API Maintenance
  • Completed
    August 28, 2025 at 1:00 PMUTC
    Completed
    August 28, 2025 at 1:00 PMUTC
  • Planned
    August 28, 2025 at 10:00 AMUTC
    Planned
    August 28, 2025 at 10:00 AMUTC

    Please be advised that our network provider has scheduled maintenance that may temporarily impact the API services related to SIMs with IMSI Source 01. During this maintenance window, we kindly ask that you refrain from performing the following actions on these SIMs: Activation Suspension Purge We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Thank you for your continued support

IMSI 26-01 Service Degradation
  • Resolved
    UTC
    Resolved

    Dear Customers, Our connectivity provider has confirmed that the service for IMSI 26-01 has been restored, and traffic is returning to normal levels. We have not yet received a formal update regarding the root cause of this incident, but we have requested a detailed report. We apologize for any inconvenience this may have caused.

  • Investigating
    UTC
    Investigating

    Dear Customers, We are aware of a network degradation affecting Data and SMS services for IMSI 26-01. Our team is investigating the cause and working to restore full service. We apologize for any inconvenience caused and appreciate your understanding.

Network Maintenance IMSI Source 01
  • Completed
    August 27, 2025 at 10:00 AMUTC
    Completed
    August 27, 2025 at 10:00 AMUTC
  • Planned
    August 27, 2025 at 7:00 AMUTC
    Planned
    August 27, 2025 at 7:00 AMUTC

    Our network provider has scheduled maintenance that may affect Data services for the IMSI Source 01. We apologize for any inconvenience this may cause, and thank you for your understanding.

Network Maintenance IMSI Source 01
  • Completed
    August 21, 2025 at 8:00 PMUTC
    Completed
    August 21, 2025 at 8:00 PMUTC
  • Planned
    August 21, 2025 at 7:00 PMUTC
    Planned
    August 21, 2025 at 7:00 PMUTC

    Our network provider has scheduled maintenance that may affect Data services for the IMSI Source 01. This scheduled maintenance affects: IMSI 26 (Data Services EU, Data Services NA, Data Services APAC, SMS Services). We apologize for any inconvenience this may cause, and thank you for your understanding.

Jul 2025

Scheduled Maintenance: Infrastructure Upgrade for Orion
  • Completed
    July 26, 2025 at 12:00 AMUTC
    Completed
    July 26, 2025 at 12:00 AMUTC
  • Planned
    July 25, 2025 at 11:00 PMUTC
    Planned
    July 25, 2025 at 11:00 PMUTC

    Dear Customers, To ensure the robustness and scalability of our platform, we will be performing an infrastructure upgrade for Orion platform. You may experience some downtime or intermittent issues during this period. The connectivity won't be affected. Thank you for your continued support and understanding.

Scheduled Maintenance of Database
  • Completed
    July 22, 2025 at 2:30 AMUTC
    Completed
    July 22, 2025 at 2:30 AMUTC
  • Planned
    July 22, 2025 at 2:00 AMUTC
    Planned
    July 22, 2025 at 2:00 AMUTC

    Dear Customers, We will be conducting database maintenance. This is essential to ensure data integrity and improve overall system performance. There might be a temporary impact on service availability during this time. The connectivity won't be affected. We appreciate your cooperation and understanding.

API Services Issue
  • Resolved
    UTC
    Resolved

    Dear Customers, The API services have been successfully restored. We will continue to monitor performance to ensure everything remains stable. Thank you for your patience and understanding during this time.

  • Investigating
    UTC
    Investigating

    Dear Customers, We are currently experiencing an issue with our API services that may cause degraded performance or unexpected behavior. Our technical team has identified the problem, which is related to an automated service update, and is actively working on a resolution. We estimate that the issue will be resolved by 12:00 PM (GMT-5) today. We'll keep you informed as soon as there are any major advances. Thank you for your patience during this time.

Jun 2025

Feature Deployment for Orion Frontend
  • Completed
    June 30, 2025 at 11:00 PMUTC
    Completed
    June 30, 2025 at 11:00 PMUTC
  • Planned
    June 30, 2025 at 10:30 PMUTC
    Planned
    June 30, 2025 at 10:30 PMUTC

    We will be deploying new features to our platform. This maintenance is scheduled to ensure a seamless experience and to enhance the functionality of our services. During this time, Orion may be temporarily unavailable. The connectivity won't be affected. Thank you for your understanding and patience.

IMSI 04-02 Degradation
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Dear Customers, We are aware of a network degradation affecting IMSI 04-02 services. This may result in intermittent issues with registrations and data sessions. Our provider's team is investigating the cause and working to restore full service. We apologize for any inconvenience caused and appreciate your understanding.

Scheduled Maintenance: Database Maintenance
  • Completed
    June 19, 2025 at 2:00 AMUTC
    Completed
    June 19, 2025 at 2:00 AMUTC
  • Planned
    June 19, 2025 at 1:00 AMUTC
    Planned
    June 19, 2025 at 1:00 AMUTC

    Dear Customers, We will be conducting database maintenance for Orion. This is essential to ensure data integrity and improve overall system performance. There might be a temporary impact on service availability during this time. The connectivity won't be affected. We appreciate your cooperation and understanding.

Feature Deployment for Orion Frontend
  • Completed
    June 17, 2025 at 11:15 PMUTC
    Completed
    June 17, 2025 at 11:15 PMUTC
  • Planned
    June 17, 2025 at 10:30 PMUTC
    Planned
    June 17, 2025 at 10:30 PMUTC

    Dear Customers, We will be deploying new features to our platform. This maintenance is scheduled to ensure a seamless experience and to enhance the functionality of our services. During this time, Orion may be temporarily unavailable. The connectivity won't be affected. Thank you for your understanding and patience.

SMS Service Degradation (IMSI Source 01 Only)
  • Resolved
    UTC
    Resolved

    Dear Customers, This incident has been resolved, and the SMS Service is working as usual. Thank you for your patience. Moabits

  • Investigating
    UTC
    Investigating

    Dear Customers, We are aware of a network degradation affecting SMS service for IMSI Source 01. Our team is investigating the cause and working to restore full service. We apologize for any inconvenience caused and appreciate your understanding.

Jun 2025 to Aug 2025

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