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Hello, This is to update you regarding the following incident: Incident Status: Resolved We are pleased to inform you that the service disruption affecting global roamers has been fully resolved as of June 29th, as confirmed by Syniverse. Following our continuous monitoring and performance validation, we can also confirm the normalization of service. They have now rectified this issue, ensuring safe performance and restoring full service with all peering partners back online.
Update from our IMSI Sponsor: On June 26th, Syniverse began experiencing connectivity issues affecting mobile users in roaming environments. During the initial recovery phase, traffic was rerouted to resolve errors and balance the load. However, their Diameter and SIGTRAN systems continue to experience degradation. Customer Experience: Devices may encounter registration issues or longer registration times. In the latest update, Syniverse has increased capacity and is gradually unblocking services for peering partners and operators to maintain stability during the recovery process. While no specific ETA has been provided, improvements are expected gradually as Syniverse engineering teams continue their efforts to restore services. This is to let you know that Syniverse, one of the largest connectivity providers, is experiencing service degradation with the traffic from North America. We are using several providers; hence, devices might experience intermittent registration issues or longer registration times. Syniverse engineers are currently working to resolve this issue.
Incident Summary: We are pleased to inform you that the disconnection issue involving ICCIDs associated with IMSI 22 has been resolved by our IMSI Sponsor. Incident Details: Incident Type: Disconnection Affected Services: ICCIDs linked to IMSI 22 Responsible Team: IMSI Sponsor Current Status: Resolved Resolution Details: The IMSI Sponsor successfully identified and addressed the root cause of the disconnection. All affected ICCIDs are now reconnected, and services have been fully restored.
Thank you for your patience. Following our assessment and subsequent performance monitoring, we are seeing improvements. Incident Details: Affected Services: ICCIDs linked to IMSI 22 Responsible Team: IMSI Sponsor Current Status: Improvements on the network. Monitoring.
Incident Summary: We are currently investigating a disconnection issue involving ICCIDs associated with IMSI 22. The incident is being managed by our IMSI Sponsor. Updates will be provided as we receive further information on the progress. Incident Details: Affected Services: ICCIDs linked to IMSI 22 Responsible Team: IMSI Sponsor Current Status: Under Investigation Updates: Will be communicated as progress is made. Action Plan: Our IMSI Sponsor is actively investigating the root cause of the disconnection and working on a resolution. We are committed to restoring services as quickly as possible and will keep all stakeholders informed of any developments.
Signaling Maintenance - SIGTRAN This scheduled maintenance affected: IMSI 21 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), and IMSI 22 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services).
We are scheduling a preventive maintenance of our database. This will have an impact on front-end, back-end, and API services. The network will remain operational for every ICCID.
Incident resolved. Description: Our engineers successfully restored the 3G only impacted service on IMSI 2 7 10 by working with one of our signaling provider. We will continue to monitor the performance and keep you updated. Regards,
Hello, This is to update you regarding the following incident: Incident Status: Ongoing (Identified) Description: The service continues to improve and is close to returning to its normal state. Service Impact: 3G registration is returning to normal. We are still working to mitigate the 3G service degradation on IMSI 2, 7, and 10. We are monitoring the process and will keep you updated. Regards, Moabits' Support Team
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are still experiencing some service degradation with 3G registrations; however, we are observing improvements. Service Impact: Devices may experience service degradation with new connections to 3G. Existing registrations are unaffected. We will continue to keep you posted on the progress.
Hello, This is to update you regarding the following incident: Incident Status: New Description: We are currently experiencing service degradation affecting new 3G registrations for all IMSIs. Service Impact: Devices may experience service degradation with new connections to 3G. Existing registrations are unaffected. We are working to resolve this issue as soon as possible and will keep you updated
Some features of the platform may present intermittence during preventive maintenance. The network will remain available.
Orion won't be operational for 20 minutes while we deploy different fixes to improve its performance. It's important to note that the network will remain operational, meaning that no SIM card will have its connectivity affected.
This issue was solved today. We are sorry for the inconvenience. Thanks for patiently waiting. Moabits Support Team.
We are experiencing instability in the login service, affecting some of our customers. Our team is currently working on this matter and will continue providing updates. The network is not affected.
We'll be performing maintenance on the entire platform to improve its performance. Network will remain active.
We are scheduling a maintenance to improve the overall stability of the system. This will impact API and Backend. Network will remain operational.
During this maintenance time, our platform may present problems in use. Please be patient and wait. Services affected: Orion Services
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