Orion - Notice history

All systems operational

Notice history

Aug 2024

Jun 2024

Service Degradation in NA
  • Resolved
    UTC
    Resolved

    Hello, This is to update you regarding the following incident: Incident Status: Resolved We are pleased to inform you that the service disruption affecting global roamers has been fully resolved as of June 29th, as confirmed by Syniverse. Following our continuous monitoring and performance validation, we can also confirm the normalization of service. They have now rectified this issue, ensuring safe performance and restoring full service with all peering partners back online.

  • Investigating
    UTC
    Investigating

    Update from our IMSI Sponsor: On June 26th, Syniverse began experiencing connectivity issues affecting mobile users in roaming environments. During the initial recovery phase, traffic was rerouted to resolve errors and balance the load. However, their Diameter and SIGTRAN systems continue to experience degradation. Customer Experience: Devices may encounter registration issues or longer registration times. In the latest update, Syniverse has increased capacity and is gradually unblocking services for peering partners and operators to maintain stability during the recovery process. While no specific ETA has been provided, improvements are expected gradually as Syniverse engineering teams continue their efforts to restore services. This is to let you know that Syniverse, one of the largest connectivity providers, is experiencing service degradation with the traffic from North America. We are using several providers; hence, devices might experience intermittent registration issues or longer registration times. Syniverse engineers are currently working to resolve this issue.

IMSI 22 Data Services Affected
  • Resolved
    UTC
    Resolved

    Incident Summary: We are pleased to inform you that the disconnection issue involving ICCIDs associated with IMSI 22 has been resolved by our IMSI Sponsor. Incident Details: Incident Type: Disconnection Affected Services: ICCIDs linked to IMSI 22 Responsible Team: IMSI Sponsor Current Status: Resolved Resolution Details: The IMSI Sponsor successfully identified and addressed the root cause of the disconnection. All affected ICCIDs are now reconnected, and services have been fully restored.

  • Update
    UTC
    Update

    Thank you for your patience. Following our assessment and subsequent performance monitoring, we are seeing improvements. Incident Details: Affected Services: ICCIDs linked to IMSI 22 Responsible Team: IMSI Sponsor Current Status: Improvements on the network. Monitoring.

  • Investigating
    UTC
    Investigating

    Incident Summary: We are currently investigating a disconnection issue involving ICCIDs associated with IMSI 22. The incident is being managed by our IMSI Sponsor. Updates will be provided as we receive further information on the progress. Incident Details: Affected Services: ICCIDs linked to IMSI 22 Responsible Team: IMSI Sponsor Current Status: Under Investigation Updates: Will be communicated as progress is made. Action Plan: Our IMSI Sponsor is actively investigating the root cause of the disconnection and working on a resolution. We are committed to restoring services as quickly as possible and will keep all stakeholders informed of any developments.

Jun 2024 to Aug 2024

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