Orion - Service Degradation – Incident details

All systems operational

Service Degradation

Resolved
Operational
Started 10 months agoLasted about 22 hours

Affected

Network

Operational from 3:20 PM to 12:50 PM

IMSI Source 02

Operational from 3:20 PM to 12:50 PM

IMSI 03-02

Operational from 3:20 PM to 12:50 PM

IMSI 05-02

Operational from 3:20 PM to 12:50 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Dear Valued Customer, We are writing to inform you that we are currently experiencing an outage that is affecting IMSI profiles 22-01, 3-02 and 5-02. This outage is affecting new registrations and data sessions with IMSI profiles 22-01, 3-02 and 5-02. It has been escalated to our connectivity provider for investigation. Service Degradation Details Date: October 9, 2025 Start Time: 15:20 UTC Affected Services: New registrations and data sessions with IMSI profiles 3-02 and 5-02 We are maintaining constant communication with our connectivity provider and are collaborating to expedite the resolution process and minimize any further impact on your operations. We understand the importance of these services to your work, and we apologize for any inconvenience caused. We appreciate your patience and understanding during this time, and we will keep you informed of any significant improvements. Thank you for your cooperation. Sincerely, Moabits support team.