- ResolvedUTCResolvedUTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved We are pleased to inform you that the service disruption affecting global roamers has been fully resolved as of June 29th, as confirmed by Syniverse. Following our continuous monitoring and performance validation, we can also confirm the normalization of service. They have now rectified this issue, ensuring safe performance and restoring full service with all peering partners back online.
- InvestigatingUTCInvestigatingUTC
Update from our IMSI Sponsor: On June 26th, Syniverse began experiencing connectivity issues affecting mobile users in roaming environments. During the initial recovery phase, traffic was rerouted to resolve errors and balance the load. However, their Diameter and SIGTRAN systems continue to experience degradation. Customer Experience: Devices may encounter registration issues or longer registration times. In the latest update, Syniverse has increased capacity and is gradually unblocking services for peering partners and operators to maintain stability during the recovery process. While no specific ETA has been provided, improvements are expected gradually as Syniverse engineering teams continue their efforts to restore services. This is to let you know that Syniverse, one of the largest connectivity providers, is experiencing service degradation with the traffic from North America. We are using several providers; hence, devices might experience intermittent registration issues or longer registration times. Syniverse engineers are currently working to resolve this issue.